Yes a bit of a stressful time. All the renewal was paid and not applied. Ended up trying to argue with a call centre in Spain that it was a renewal and not an upgrade. The hosting system messed up and the staff couldn't understand how to fix the issue without paying a sizable amount of money and refunding the other payments.
Due to the lack of support and the amount of down time we had thoughout the year, this was the straw that broke the camel's back. We are now on German servers with a different hosting provider. All be it, it took 10 hours to move and recode the forum