Always ask for a photo.
If they can't get a photo then ask them to find someone who can.
Ask them to email it to you rather than text.
It'll save you a trip to look at their bees/wasps/bumbles.
The main reason for asking for a photo via email is that you can include information in your reply to direct them to the bumblebee conservation site and other places, or list a pest controller if it's wasps that they want removing.
This is much easier done via email than on text I have found.
Ask questions and always listen carefully to the answers.
I've had a call this year to bees in a bird box. I assumed bumblebees because it's always bumblebees in a bird box.
The lady told me she knew what honeybees were and then told me how big the bird box was - and yes it was honeybees going into a bird box. They couldn't fit in though so went and clustered on a hedge.
If they can't get a photo then ask them to find someone who can.
Ask them to email it to you rather than text.
It'll save you a trip to look at their bees/wasps/bumbles.
The main reason for asking for a photo via email is that you can include information in your reply to direct them to the bumblebee conservation site and other places, or list a pest controller if it's wasps that they want removing.
This is much easier done via email than on text I have found.
Ask questions and always listen carefully to the answers.
I've had a call this year to bees in a bird box. I assumed bumblebees because it's always bumblebees in a bird box.
The lady told me she knew what honeybees were and then told me how big the bird box was - and yes it was honeybees going into a bird box. They couldn't fit in though so went and clustered on a hedge.